The tatami shop brings Japan’s level of service to Singapore, which made the purchase and installation experience all the more authentic. Although it was a bummer that the shipment was delayed for our tatami mats due to high demand (each piece of tatami is handmade in Japan), the Tatami shop team made up for it 10 fold by offering complimentary service to deliver and install our tatami pieces. The quality of the tatami is also top-notch - it’s a joy to pass by my room to take in the smell of the tatami every day. The after sales service is also impeccable at this store: My tatami pieces fit so tightly on my platform (leaving no gaps), so it has been quite difficult to pull them out. And although we have found a solution (using pliers to pull them out), the tatami shop team has insisted on visiting our house to find a more long-term and efficient solution for us. Big shoutout to Sherry and her team (Bernadette and Lay) for never failing to go the extra mile. You’ve made our first tatami experience an excellent one.

Rachel Gong, Tatami User since 2018