Terms & Conditions

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The Tatami Shop Pte Ltd Terms & Conditions

1. General

These terms & conditions govern your access & use of www.tatamishop.com (hereinafter “website”); by using this website, you accept these terms & conditions in full. You are responsible of reading the terms & conditions. If you do not accept these terms & conditions; or any part of these terms & conditions, you must not use this website. The Tatami Shop Pte Ltd reserves the right to change & amend these terms & conditions at any point of time.

2. Products

The Tatami Shop Pte Ltd reserves the right to edit the specifications of products (with reference only to goods sold/retailed by The Tatami Shop Pte Ltd) & services. Actual product colours may differ slightly from those on display or shown in the website. The dimensions of products that are handmade using natural materials may vary for each piece. Products handmade with natural igusa rushes (from Kumamoto prefecture) has a unique grassy fragrance. The strength of this fragrance is strongest when product is new. Due to the organic characteristics of the materials (stated above), any blemishes or variation in color-tones/hues is purely natural & is not in direct reflection of the quality of the materials (stated above) used. Aging & use will also affect the colour & texture of products. These natural occurrences shall not be deemed as defects. 

3. Prices & Payment Methods

All products listed in this website are subjected to availability. Prices are listed in Singapore Dollars (SGD) & are subjected to amendments without notice. Payment modes accepted are PayPal, bank transfer & cheque. Please make all cheques payable to “The Tatami Shop Pte Ltd”. Customers must pay all the necessary payment processing fees applicable to the relevant payment methods. The Tatami Shop Pte Ltd will process your order as soon as possible when the full payment of your order is received.

4. Accepting of Orders

The Tatami Shop Pte Ltd may not be able to accept & therefore, must cancel certain orders. The Tatami Shop Pte Ltd reserves the right, at sole discretion, to reject or cancel any order for any reason. Situations that may result in orders being cancelled include: - limitations on stock quantities available for purchase, inaccuracies or errors in product or pricing data, or issues identified by The Tatami Shop Pte Ltd credit & scam avoidance representatives. The Tatami Shop Pte Ltd may require further verifications or information before accepting any order. The Tatami Shop Pte Ltd will contact you if all or any portion of your order is cancelled or if additional data is required to accept your order.

Both parties agree that, after order dispatch, transportation is the sole responsibility of the third-party logistics or freight company. During this stage, full ownership of the product(s) belongs to the buyer; all relevant & associated liability & risks during transportation shall be borne by the buyer.

5. Transfer of Title

By placing an order on this site, you authorize The Tatami Shop Pte Ltd to engage third party shipping/logistics/delivery services on your behalf. Title to the products in your order will be transferred to you when the products leave our storage facilities & are delivered to the courier/delivery representative/s for delivery to an address designated by you in the order. All liabilities & risks to the products will also be transferred to you at that time.

6. Warranty & Service

The Tatami Shop Pte Ltd makes no warranties of any kind (express or implied), including, but not limited to, fitness for a particular purpose, data accuracy, operation of the site, content, materials, or products & services mentioned on this site.

The Tatami Shop Pte Ltd annual free basic Tatami cleaning service is solely limited to Tatami products purchased from The Tatami Shop Pte Ltd. This service only applies to Tatami products that are sent in to The Tatami Shop Pte Ltd service centre at 235 East Coast Road Singapore 428929. The Tatami Shop Pte Ltd reserves the right to reject & not service any product that is not recognized as product/s purchased from The Tatami Shop Pte Ltd. The Tatami Shop Pte Ltd is not liable to service or repair damages resulting from negligence &/or wear & tear.  You may be required to provide The Tatami Shop Pte Ltd with photos & pictures of existing products & their conditions before The Tatami Shop Pte Ltd is able to offer any service advice.

Charges apply to request for repairs, transportation & on-site Tatami assessment &/or cleaning services. Please refer to “Our Commitment” section for more information.

7. Defects

The Tatami Shop Pte Ltd will not be liable for any replacement for any wear & tear, misuse & abuse of products by the customer e.g. cuts, bites, scratch, fold marks, splits & indentations. Avoid contact with items/liquids that causes permanent stains/damage on The Tatami Shop Pte Ltd products, such items include, but are not limited to: - hair dyes, permanent markers, stationaries like crayons or paint, red wine, high heat, open flame & oil-based products. The Tatami Shop Pte Ltd is also not liable to replace or refund goods due to regret of purchase, mold or damages caused by negligence & the lack of care rendered upon the products purchased by the customer. The Tatami Shop Pte Ltd has the right to request for proof to support

If you receive a product with obvious flaws seen from the packaging, you have the option to not accept it from our delivery personnel. Whenever signing for a package, you or your representative are stating that you receive the product in good condition.

The Tatami Shop Pte Ltd will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damages arising out of any problem in relation to the goods. The Tatami Shop Pte Ltd shall have no liability to compensate via monetary payment to you by way of compensation.

8. Exchange & Return Policy

If you receive a damaged product from The Tatami Shop Pte Ltd, you may exchange it for an equal piece. Exchanges will be done if the item was rejected on-the-spot during the delivery due to any damages, or within 24-hours after receiving the delivery. It is compulsory that The Tatami Shop Pte Ltd receives images of the damage/s before doing the replacement.

If you receive an incorrect item, please contact The Tatami Shop Pte Ltd immediately. The correct item will be sent to you in a timely manner & arrangements will be made by us for the return of the incorrect product.

The period of exchange or returns acceptable will be within 3 days from the day the order gets dispatched from our warehouse. Returned goods should be unused, clean and undamaged, in original tags and packaging. Sale items are not exchangeable nor returnable. Exchange items should be of same value. We will refund the purchase price of the relevant product(s) returned to us excluding delivery & administrative charges (if any). Refunds will be given in the same form as the payment for the original purchase within 30 working days.

The Tatami Shop Pte Ltd does not practice item trade-in arrangements as The Tatami Shop Pte Ltd products are all personal use items.

9. Lead Time

Items ordered may not arrive on the same day due to differing fabrication lead time for our handmade products. The Tatami Shop Pte Ltd will contact you to make the arrangements once the item has arrived in Singapore.

The Tatami Shop Pte Ltd Pte Ltd does not guarantee at any time a certain delivery date or time frame for the delivery for any product or order. Any listed time for shipping is an estimate only.

For orders with deadlines, please order well in advance. Additional express shipment charges apply for all urgent/early ship requests. Additional express charges also apply for all urgent/early woodworks installation requests.

The Tatami Shop Pte Ltd will not be liable for the delay in delivery or shipment lead time if you decide to make any changes to your orders as our handmade Tatami are limited edition & come in limited quantities & fabric selections.

The Tatami Shop Pte Ltd will not be liable to you for any delay or failure to deliver the goods ordered due to unforeseen circumstances defined as Act of God including, without limitation, breakdown of systems or networks, vehicle breakdown, last minute change in orders, disasters or accidents.

10. Cancellation Policy

In the event that you cancel your order when your order has already been dispatched from our stock holding facility, you will be responsible for all delivery & administrative costs. Refunds will be given in the same form as the payment for the original purchase within 30 working days, excluding the delivery & administrative costs.

11. Copyrights

The Tatami Shop Pte Ltd furniture names & logos, designs of products & all related product & service names are the trademarks or intellectual property of The Tatami Shop Pte Ltd. Access to this site does not permit anyone to use any name, logo, content or photo in any manner.

You may not use, reproduce, duplicate, amend, convey, display, circulate, retail, license, publicly perform, distribute or commercially exploit any of the content or otherwise utilize of any of the content in a way not permitted by The Tatami Shop Pte Ltd, without its express prior written consent.

12. Privacy & Respectful Conduct

Any comments, suggestions, ideas, reviews, testimonials, images of your Tatami & other submissions that you send to us through the site, or by email, mail, telephone, at our stores or in any social media platforms through us are provided on a non-confidential basis. By submitting your testimonials or reviews, you are granting us the permission to repost, distribute, edit, share with our users & community, display for our artworks, on posters & marketing collaterals.

You agree that no comments or testimonials will violate any right of any third party. You further agree that no part of any comments or testimonials will be unlawful, abusive or offensive. You are solely responsible for your own comments & testimonials. The Tatami Shop Pte Ltd reserves the right to monitor, modify or delete any of these comments or testimonials.

By accessing this site, you also consent not to use the site to post or transmit any offensive, harmful, unlawful, threating, defamatory, obscene, abusive, hateful, profane material or any material that would be considered a criminal offense, or would violate the law.